Terms of Use & Refund Policy

By using the LINNA Clinic website, purchasing products, booking services, making payments or using connected online services, you agree to these Terms.

Website content is provided for general informational purposes and is not a personal medical diagnosis or substitute for consultation with an appropriately qualified healthcare professional.

Medical treatments and programs are subject to individual physician assessment.

Results vary between individuals.

Our website and online communication channels are not emergency medical services.

Website text, images, videos, graphics, logos, trademarks and other content belong to LINNA Clinic or their respective rights holders.

They may not be copied, modified, distributed or commercially used without authorization.

LINNA Clinic is not responsible for third-party websites, services, content or privacy practices linked from our website.

We aim to provide accurate descriptions, images and pricing, but information may occasionally change or contain unintentional errors.

Product appearance may vary due to screens and devices.

Prices, promotions, package periods and specific conditions are those displayed when the transaction is made.

Where a material pricing error is discovered before fulfillment, we may contact you to confirm the correct information.

An order or booking becomes confirmed when the system or LINNA Clinic confirms the transaction and required payment has been received.

Certain services may require deposits or full payment according to the conditions shown when booking or checking out.

Promotions may not be combined unless otherwise stated.

Purchasing a medical service does not automatically guarantee that treatment will be medically appropriate.

A physician may modify, postpone or decline treatment where medically appropriate or necessary for safety.

If LINNA Clinic cannot provide a paid service and no acceptable alternative or rescheduled appointment is available, any eligible unused amount will be handled according to applicable terms and law.

Where products are shipped, available delivery information may include carrier, tracking details and estimated delivery timing.

Domestic Thailand deliveries generally take approximately 1–5 business days, depending on location, holidays, carriers and other circumstances.

Please inspect goods upon receipt.

Incorrect, incomplete or transportation-damaged orders should be reported within 48 hours, together with relevant photographs or evidence.

Because our website includes healthcare products, hygiene-sensitive products, services and medical services, confirmed payments are generally non-refundable unless the specific offer terms or applicable law provide otherwise.

A refund or correction may be considered in cases such as:

• Duplicate charges
• Website or payment-system error
• Cancellation by LINNA Clinic where no acceptable replacement service is available
• Incorrect item supplied
• Eligible damaged or defective goods
• Circumstances where a refund is required by applicable law

Healthcare, medical, hygiene-sensitive or opened products are generally not returnable unless defective, damaged, incorrectly supplied or otherwise required by law.

Completed services and portions of packages already used are not refundable for the portion already provided.

Appointment cancellations or rescheduling are subject to conditions displayed for the relevant booking, promotion or package.

Requests are assessed according to the relevant transaction terms, circumstances and applicable law.

Approved refunds will be returned using the original or another agreed payment method. Processing time may depend on banks or payment providers.

You are responsible for maintaining the confidentiality of your login credentials and should notify us if unauthorized account activity is suspected.

To the extent permitted by law, LINNA Clinic is not responsible for losses caused by circumstances reasonably outside our control, including internet failures, third-party system interruptions or carrier delays.

Nothing in these Terms excludes any consumer or other statutory rights that cannot legally be excluded.

Personal data is handled according to the LINNA Clinic Privacy Policy and Cookie Policy.

We may update these Terms from time to time. The latest version applies from the date displayed above.

These Terms are governed by applicable laws of Thailand.